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If your Windows installation keeps crashing during updates, it’s essential to identify and fix the underlying issues. Here are some steps to help you resolve the problem:
Basic Troubleshooting Steps
- Restart your computer: Sometimes, a simple reboot can resolve the issue.
- Check for loose connections: Ensure that all cables, including Ethernet or Wi-Fi cables, are securely connected to the computer and router (if using).
- Update your drivers: Outdated drivers can cause system crashes. Check for updates in Device Manager (Windows key + X > Device Manager) and install any necessary drivers.
- Run a System File Checker (SFC): This tool scans and repairs corrupted system files. To run SFC, open Command Prompt as an administrator (right-click on Start > Power User Group > Run as Administrator), type
sfc /scannow, and press Enter.
Update-related Issues
- Check your internet connection: Ensure a stable and fast internet connection is available for updates.
- Disable any antivirus software: Some antivirus programs can interfere with the update process. Temporarily disable them to see if the issue persists.
- Update Windows Update itself: You may need to update Windows Update (wuauw.exe) separately from other updates.
System File Checker and Driver Updates
- Run System File Checker: Open Command Prompt as an administrator, type
sfc /scannow, and press Enter. If the tool finds any corrupted files, it will repair them.
- Update drivers for critical system components: These may include:
* Graphics cards (if you have a dedicated graphics card)
* Network adapters
* Sound cards
- Check for Windows 10 or Windows Server updates: Outdated versions can cause issues with security and stability.
Advanced Troubleshooting Steps
- Run the System Restore Tool: If you’ve made recent changes to your system, consider using the System Restore Tool to revert to a previous version.
- Disable any recently installed software: Temporarily disable any recently installed software or applications that may be causing issues with updates.
- Check for malware and viruses: Run a full scan with an anti-virus program to ensure your system is free from malware and viruses.
Additional Tips
- Use the Command Prompt: Open Command Prompt as an administrator, type
msdt.exe, and press Enter. This will open the Microsoft Device Troubleshooter tool.
- Check for BIOS updates: If you’re experiencing issues with Windows Update, it’s possible that your motherboard has a BIOS update that needs to be installed first.
If none of these steps resolve the issue, you may want to consider seeking further assistance from a technical expert or contacting Microsoft support for more specific guidance.